Terms of Service
Effective Date: 08/03/2026
Welcome to Local Roots Property Services. These terms outline the rules and regulations for using our HVAC and property services in North Carolina. By booking a service with us, you agree to these terms. These Terms of Service (these “Terms”) govern your access to and use of our website, customer portal, and online scheduling tools (collectively, the “Site”) and your purchase and receipt of our HVAC and property services in North Carolina (together with the Site, the “Services”). These Terms are a binding agreement between you and Local Roots Property Services (“Local Roots,” “we,” “us,” or “our”). By accessing the Site, booking a service, or purchasing a membership, you agree to be bound by these Terms. If you use the Services on behalf of a business or other entity, you represent and warrant that you have authority to bind that entity, and “you” includes that entity.
PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS, INCLUDING DISCLAIMERS OF WARRANTIES AND LIMITATIONS ON OUR LIABILITY. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICES.
1. Our Services
Local Roots provides residential and commercial HVAC maintenance, repair, and installation, as well as general property and facility management. We are fully licensed and insured to operate within the state of North Carolina. We maintain the licenses and insurance required by North Carolina law for the work we perform.
Service descriptions on the Site are general information only and are not an offer or a guarantee that a particular service is available for your property. All work we perform is governed by a signed membership agreement, proposal, work order, or invoice (each, a “Service Agreement”); if these Terms conflict with a Service Agreement, the Service Agreement controls as to the services it covers.
The Site is not monitored for emergencies — if you suspect a gas leak, fire, or other emergency, leave the area and call 911 and your utility provider first.
2. Scheduling; Cancellations; Missed Appointments
We value your time. Appointment windows are estimates: arrival times may be affected by weather, emergency calls, parts availability, and other conditions beyond our reasonable control. If we need to reschedule, we will notify you as soon as reasonably possible, and our sole obligation for a missed or rescheduled appointment is to offer you the next reasonably available appointment time.
Please provide at least 24 hours’ notice to cancel or reschedule; late cancellations, missed appointments, and appointments where we cannot safely access the equipment may be charged our then-current cancellation or trip fee.
3. Estimates; Payments; Financing
All pricing is provided upfront through clear written estimates. Estimates are based on conditions that are visible and made known to us at the time of evaluation, are valid for thirty (30) days unless otherwise stated, and may be revised if concealed conditions, code requirements, or additional necessary work are discovered after work begins; we will notify you and obtain your approval before performing material additional work.
Payment is due upon completion of the service unless prior billing arrangements have been made in writing or through our customer portal. We accept all major credit cards. Financing for larger projects is offered through third-party lenders, is subject to the lender’s separate terms and credit approval, and we are not a lender and make no credit decisions.
Past-due balances may be subject to late charges and interest as permitted by applicable law, plus a returned-payment fee for any dishonored payment, and we may recover our reasonable costs of collection, including attorneys’ fees, to the extent permitted by N.C. Gen. Stat. § 6-21.2 or other applicable law. Membership pricing and service rates may change from time to time; changes do not affect amounts already paid.
4. Workmanship Guarantee
We stand by our “Rooted in Integrity” promise. If you are not satisfied with our workmanship, please contact us immediately. We will work to make it right in accordance with the written warranty terms provided at the time of service, which govern all warranty claims.
Unless a Service Agreement expressly states otherwise, your sole and exclusive remedy for defective workmanship is re-performance of the affected work or, at our option, a refund of the amount you paid for the affected work. Parts and equipment are covered by the manufacturer’s warranty, if any, which we will pass through or assign to you where permitted; we do not separately warrant manufacturers’ products. Section 16 (Site Availability; Disclaimer of Warranties) and Section 17 (Limitation of Liability) also apply.
5. Access to Property
Homeowners and small business owners must ensure clear and safe access to the HVAC units or areas requiring service. We are not responsible for delays caused by restricted access or unsafe site conditions. You represent that you own the property to be serviced or are authorized by the owner to request service.
Please secure pets, provide a safe working environment, and tell us about known hazards (for example, asbestos, mold, damaged wiring, or structural issues) before work begins. We may decline, suspend, or discontinue any work that we reasonably believe is unsafe, unlawful, or outside the agreed scope.
6. Your Privacy
Our collection, use, and sharing of personal information in connection with the Services are described in our Privacy Policy, which is incorporated into these Terms by this reference. We do not sell your personal information. Please review the Privacy Policy carefully; by using the Services, you also consent to the communications described in Section 8 (Communications; Text Messages).
7. Eligibility; Accounts & Portal Security
The Services are offered to users who are at least eighteen (18) years of age. By using the Services, you represent and warrant that all information you submit is truthful, accurate, current, and complete, and that you will maintain its accuracy.
If you create a customer portal account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account, and you agree to notify us immediately if you suspect any unauthorized use. We may deny, restrict, suspend, or terminate access to the Site or the customer portal at any time, with or without notice, if we believe these Terms have been violated or as reasonably necessary to protect the Services or our customers; any provisions that by their nature should survive termination will survive.
8. Communications; Text Messages
By providing your phone number or email address, you agree that Local Roots may contact you by phone, email, and text message with service-related communications, such as appointment confirmations and reminders, technician updates, estimates, invoices, and membership renewal notices. We will send marketing communications only as permitted by applicable law, and consent to marketing messages is not a condition of purchasing any service.
You may opt out of text messages at any time by replying STOP (reply HELP for help) and out of marketing emails by using the unsubscribe link in the email. Message frequency varies, and message and data rates may apply. Calls may be recorded or monitored for quality assurance and training purposes.
9. Acceptable Use
You shall not, and shall not permit anyone else to: (a) use the Site or the Services for any purpose that is unlawful or prohibited by these Terms; (b) attempt to gain unauthorized access to any portion of the Site, any other user’s account, or any systems or networks connected to the Site, whether by hacking, password mining, or any other means; (c) use any robot, spider, scraper, deep-link, or other automated device, program, or process to access, acquire, copy, or monitor any portion of the Site or its content; (d) probe, scan, or test the vulnerability of the Site or breach its security or authentication measures; (e) interfere with the proper working of the Site or take any action that imposes an unreasonable or disproportionately large load on our infrastructure; (f) reverse engineer, decompile, or disassemble any software made available through the Site; or (g) remove or obscure any copyright, trademark, or other proprietary notice. We reserve the right to bar any such activity.
10. Our Content; Limited License
All content available on the Site — including text, designs, graphics, logos, button icons, images, photographs, video, audio, data compilations, and software, and the selection and arrangement of all of the foregoing (collectively, “Our Content”) — is the property of Local Roots or its licensors and is protected by U.S. and international copyright and other intellectual property laws. You are granted a limited, revocable, non-exclusive, non-transferable license to access and use the Site and Our Content for your personal use, or your internal business use, in connection with the Services, provided that you keep all proprietary notices intact. Any other use — including copying, modifying, republishing, framing, distributing, or selling Our Content — is strictly prohibited without our prior written permission, and any unauthorized use automatically terminates this license. Nothing in these Terms confers any license to intellectual property rights, whether by estoppel, implication, or otherwise.
11. Trademarks
“LOCAL ROOTS PROPERTY SERVICES,” “ROOTED IN RELIABILITY,” “ROOTS ESSENTIAL,” “ROOTS PLUS,” “ROOTS PREMIER,” the Local Roots logo, and all related names, logos, taglines, membership and plan names, designs, and slogans used in connection with the Services (collectively, “Our Marks”) are trademarks of Local Roots, whether or not registered. You may not use Our Marks for any reason or purpose without our prior written permission. All other trademarks that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Local Roots.
12. Reviews, Feedback & Photographs
If you provide reviews, testimonials, photographs, suggestions, or other feedback to us, or post them publicly in a manner that identifies Local Roots, you grant Local Roots a non-exclusive, perpetual, royalty-free, worldwide license to use, reproduce, display, and distribute that content (together with your first name and city or neighborhood) for our business and marketing purposes, and you represent and warrant that you have all rights necessary to grant this license. We may photograph equipment and work areas before, during, and after service for documentation, diagnostic, quality-assurance, and warranty purposes. We will not use photographs that identify you or the interior of your home in marketing materials without your consent.
13. Copyright Complaints (DMCA Notices)
We respect the intellectual property rights of others. If you believe that your copyrighted work has been copied on the Site in a way that constitutes copyright infringement, please provide our copyright agent with a written notice containing: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) a description of the copyrighted work that you claim has been infringed; (iii) a description of where the material that you claim is infringing is located on the Site; (iv) your address, telephone number, and email address; (v) a statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (vi) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf. Local Roots’ agent for notice of copyright infringement can be reached as follows: Ryan S. Luft, Copyright Administrator, 806 Green Valley Road, Suite 200, Greensboro, North Carolina 27408.
14. Third-Party Websites & Services
The Site may contain links to, or integrate with, third-party websites and services (including scheduling, payment-processing, review, and financing platforms). These links and integrations are provided for your convenience only. We do not control, and are not responsible or liable for, the content, policies, or practices of any third-party website or service, and the inclusion of any link does not imply our approval or endorsement. Your use of third-party websites and services is at your own risk and is subject to their separate terms of use and privacy policies.
15. Changes to These Terms
WE RESERVE THE RIGHT TO CHANGE, ADD TO, OR DELETE PORTIONS OF THESE TERMS AT ANY TIME IN OUR SOLE DISCRETION. If we do, we will post the modified Terms on the Site and update the effective date above. Changes will not retroactively modify a signed Service Agreement and will not apply to services already performed. Your continued use of the Site or the Services after a modification is posted signifies your acceptance of the modification. It is your responsibility to review these Terms regularly.
16. Site Availability; Disclaimer of Warranties
The Site, or any portion of the Site, may be unavailable from time to time for maintenance or other reasons. We assume no responsibility or liability for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, or unauthorized access to or alteration of any communication, or for any technical malfunction of any network, system, server, provider, or equipment, including any injury or damage to your computer, mobile device, or other equipment related to or resulting from use of the Site.
THE SITE AND OUR CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” EXCEPT FOR EXPRESS WRITTEN WARRANTIES PROVIDED WITH A SERVICE AGREEMENT OR IN WRITING AT THE TIME OF SERVICE, AND TO THE FULLEST EXTENT PERMITTED BY LAW, LOCAL ROOTS DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. PREVENTIVE MAINTENANCE AND REPAIRS REDUCE, BUT DO NOT ELIMINATE, THE RISK OF EQUIPMENT FAILURE, AND WE DO NOT WARRANT THAT ANY EQUIPMENT OR SYSTEM WILL OPERATE WITHOUT INTERRUPTION OR FAILURE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU; ANY IMPLIED WARRANTY THAT CANNOT BE DISCLAIMED IS LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE EXPRESS WARRANTY TO THE EXTENT PERMITTED BY LAW. THIS SECTION DOES NOT LIMIT ANY RIGHTS YOU HAVE UNDER APPLICABLE LAW THAT CANNOT BE WAIVED OR DISCLAIMED.
17. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW: (A) IN NO EVENT SHALL LOCAL ROOTS OR ITS OWNERS, MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, REPRESENTATIVES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOSS OF USE, LOSS OF DATA, LOSS OF BUSINESS, OR COSTS OF SUBSTITUTE SERVICES — ARISING FROM OR RELATING TO THE SITE OR THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE SITE OR THE SERVICES, REGARDLESS OF THE FORM OF THE ACTION, SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO LOCAL ROOTS FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM (OR FIVE HUNDRED DOLLARS ($500) IF YOU HAVE NOT PAID US ANY AMOUNTS IN THAT PERIOD). THE FOREGOING LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE TO THE EXTENT APPLICABLE LAW PROHIBITS ITS LIMITATION. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.
18. Indemnification
You agree to indemnify and hold harmless Local Roots and its owners, members, managers, officers, employees, agents, and assigns from and against any loss, liability, claim, damage, suit, demand, action, or cost (including reasonable attorneys’ fees to the extent permitted by law) made by any third party arising out of or related to: (a) your breach or violation of these Terms; (b) your violation of applicable law; (c) content or information provided by you or through your account; or (d) hazardous, concealed, or undisclosed conditions at your property that were not caused by Local Roots.
19. Governing Law; Disputes
These Terms, and any dispute arising out of or relating to these Terms, the Site, or the Services, shall be governed by, and construed under, the laws of the State of North Carolina, without regard to its conflict of law provisions. Except for matters within the jurisdiction of small claims court, any action or proceeding arising out of or relating to these Terms, the Site, or the Services shall be instituted and litigated exclusively in a court of competent jurisdiction in Guilford County, North Carolina, and you and Local Roots agree to submit to the personal jurisdiction of the courts located in Guilford County, North Carolina. Any claim must be brought within the time required by applicable law.
20. Miscellaneous
These Terms, together with the Privacy Policy and any Service Agreement, constitute the entire agreement between you and Local Roots regarding their subject matter. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. If any provision of these Terms is unlawful, void, or unenforceable, that provision is deemed severable and does not affect the validity or enforceability of the remaining provisions. You may not assign these Terms without our prior written consent; we may assign these Terms without your consent in connection with a merger, reorganization, or sale of all or substantially all of our assets or business. We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control. The section titles in these Terms are for convenience only and have no legal or contractual effect. You agree that agreements, notices, disclosures, and records relating to the Services may be provided and signed electronically, and that electronic signatures and records have the same force and effect as originals. These Terms operate to the fullest extent permissible by law.